We specialize in the west end of the GTA, with our Primary Delivery Area extending from West of Yonge Street in Toronto to Hamilton/Ancaster, Grimsby, Stoney Creek and north to Acton, Caledon, Milton, Brampton, and Georgetown.
What is your delivery turnaround once an order is placed?
We understand that the real estate market is time sensitive and, depending on our delivery schedule, it may be possible for us to deliver the next business day.
Do you have Minimum Order requirements?
We do not have a minimum order threshold for orders that fall within our Primary Delivery Area. A minimum order requirement may be required for other areas and you should contact us at 905 828 9696.
How do we pay?
Almost all of our customers make payments by credit card, however we will also accept e-Transfers or bank drafts/money orders. Payments using these methods need to be received the day prior to the delivery date or rental payment date. Regardless of the payment method being selected, we require all clients to provide a valid credit card upon signing our Rental Agreement. At present, we only accept Visa and Mastercard.
Is Delivery & Pickup included in the rental amount?
No, a very reasonable Delivery/Pickup Charge is added to the order. For deliveries/pickups in our Primary Delivery Area, the combined Delivery/Pickup Charge is a flat amount of $218 for the 2 trips (ie. $109 each way), regardless of the number of items being rented. For deliveries outside our Primary Delivery Area, please contact us at 905 828 9696.
Would it be possible to pick-up furniture rather than having it delivered?
In order to provide all our clients with the best quality furniture possible, all orders must be delivered by our trained delivery team in order to prevent damage while in transit. In some special circumstances, we will consider customer requests to pick-up of soft furnishings such as cushions and area carpets.
If the delivery for our project is several weeks away, can we still submit an order and reserve the inventory?
Upon receiving the signed Rental Agreement and deposit, we will reserve items for up to 7 days from the order placement date to delivery. You can reserve items for longer periods but you will then have to place a 50% non-refundable deposit. We suggest that you alert us of an upcoming project as soon as you become aware so that we can hold a delivery timeslot for you, and then you can submit your order 7 days prior to the scheduled delivery.
What can we expect on delivery?
Our delivery team will bring each item into the property, unwrap it, and place it where you require. The team will also assemble any items that require assembly, such as beds, however they will not hang art or mirrors for liability reasons. They will remove all packaging before they leave the property. The delivery team will also ask you to inspect the items and note any imperfections on the delivery receipt.
What happens if the rented items are damaged during the rental?
During pickup, the team will inspect each item and bring any issues not identified on the original delivery receipt to your attention. Once back at our warehouse, we will inspect the damage. You will not be held responsible for any nominal stains or damage that we can deal with in house. If damage to items requires cleaning or repair by outside professionals, you will then be responsible for only the cost of cleaning or repair. In extreme cases, where the items are either damaged beyond repair, lost or stolen, you will be responsible for the replacement value of the item as defined in our Rental Agreement. To date, most irreparable damage has been caused by pets or by clients trying to remove stains or clean rented items using household cleaning products. As a result, clients must never use any cleaning products on any rented item.
